garuda36 Platform Privacy Notice
This page describes what we collect when you use garuda36 and how we keep that data protected. We are committed to handling your personal information responsibly and in compliance with local regulations.
We at garuda36 collect data only to verify your identity, process your deposits and withdrawals, maintain your account security, and detect fraud. We do not sell your data to third parties, and we limit access to your information to our staff and trusted payment processors.
If you have questions about how we use your data or how to request access to information we hold about you, contact our support team via the Help section on garuda36.
What Data We Collect on garuda36
When you register on garuda36, we collect your email address, phone number, and a password of your choice. We use your email and phone to send account notifications—such as withdrawal confirmations, security alerts, and updates about new game categories.
During Know Your Customer (KYC) verification, we collect your full legal name, date of birth, and national identity details (such as your KTP number if you're in Indonesia). We store this information securely to comply with local gaming regulations and to prevent fraud and multi-accounting.
We collect transaction data when you deposit or withdraw on garuda36. This includes the amount, the payment method used (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet), and the date and time of the transaction. We retain this data for accounting and fraud-prevention purposes.
We at garuda36 collect gameplay data—such as which games you play, your bet amounts, and your results—to improve our platform and detect unusual patterns that may indicate fraud or account compromise. We use this data internally and do not share it with third parties except as required by law.
Our garuda36 platform also collects technical data: your device type (Android or iOS), your IP address, your browser version, and how you navigate our app or website. We use this data to diagnose technical issues, optimize performance, and track which features are most popular with our users.
How we use your information on garuda36
We use your personal data to:
- Verify your identity and age through KYC processes.
- Process your deposits and withdrawals accurately and securely.
- Detect and prevent fraud, money laundering, and other illegal activity.
- Send you account notifications and security alerts.
- Comply with applicable local regulations and law enforcement requests.
- Improve our garuda36 platform based on user behavior and technical performance.
- Respond to your support requests and complaints.
We do not use your data for marketing purposes outside garuda36, and we do not send unsolicited promotional emails unless you've opted in.
Third-party processors and international data transfer on garuda36
Our garuda36 platform partners with payment processors (e-wallet providers, banks, online payment networks) to handle your deposits and withdrawals. When you deposit via e-wallet or a mobile banking virtual account, we share only your transaction amount and a unique account identifier with that provider—not your full personal details. These processors have their own privacy policies, and we recommend you review them.
Data location and international transfer
Our servers may sit outside your jurisdiction. By using garuda36, you consent to your data being transferred internationally as necessary to process your account and transactions. We use encryption to protect data in transit.
We at garuda36 may also share your data with law enforcement or regulatory authorities if required by law or legal process. We will not disclose this to you if legally prohibited from doing so.
Your Rights and Our Data Protection Policy on garuda36
You have the right to access, correct, or request deletion of your personal data. To exercise these rights, contact our support team via the Help section on garuda36. We will respond to your request within a reasonable timeframe. Note that we may retain some data longer if we are required to do so by law or to detect fraud.
We at garuda36 encrypt sensitive data (passwords, identity details, payment information) both at rest on our servers and in transit between your phone and our systems. We use HTTPS encryption on all communications. Your password is salted and hashed—we do not store it in plain text, and we cannot retrieve it if you forget it. Instead, we ask you to reset your password via a secure email link.
Cookies and tracking on garuda36
Our garuda36 platform uses cookies to remember your login status and language preferences on iOS and Android browsers. Cookies are small files stored on your device. You can disable cookies in your browser settings, though this may limit some features on garuda36. We do not use cookies for external tracking or to build profiles for advertising purposes.
Data retention by garuda36
We retain your personal data for as long as your garuda36 account is active. If you close your account, we delete most personal information after 12 months, with the exception of transaction records and KYC documentation, which we retain for at least 5 years as required by financial regulations in jurisdictions where we operate.
Contact us about your garuda36 privacy
If you have concerns about how we handle your data or wish to exercise your privacy rights, contact our garuda36 support team via email or live chat in the Help section. We are available to assist in English. If you access garuda36 from Jakarta, Surabaya, Bandung, or Medan, we provide localized support for privacy inquiries.
This privacy notice applies to garuda36 services available where local law permits. We may update this notice from time to time; we will notify you of material changes via email and by posting the updated notice on garuda36. Your continued use of our platform after changes are posted constitutes your acceptance of the updated privacy policy.